1. Data We Collect

We collect the following types of data:

• Personal Data: Full name, email address
• Contact Data: Email, phone number (optional)
• Payment Data: Transaction details (no card storage)
• Technical Data: IP, browser, device type
• Usage Data: App activity, pages visited
• Location Data: Based on IP or user permission

2. How We Use Your Data

We use your data for the following purposes:

• To provide and operate eSIM services
• To process and manage your payments and orders
• To communicate regarding your account or transactions
• To provide customer support
• To improve and personalize your experience
• To comply with legal requirements

3. Legal Basis for Processing (EU Users)

If you are in the EU, we process your data based on:

• Performance of the contract
• Your consent
• Legal obligations
• Legitimate interest (e.g. fraud prevention, product improvement)

4. Your Rights (GDPR)

As a user in the EU, you have these rights:

• Right to access your data
• Right to correct inaccurate data
• Right to erasure (right to be forgotten)
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with authorities

To exercise your rights, contact us at: contact@deaesim.com

5. Sharing with Third Parties

We do not sell your personal data. We only share it with:

• Payment processors (e.g. Stripe)
• Cloud hosting providers
• Analytics tools (e.g. Google Analytics)
• Customer service platforms
• Legal authorities when required by law

Third parties must comply with data protection laws.

6. Cookies and Similar Technologies

We use cookies for:

• Site functionality
• Traffic analysis
• Content personalization

By using our site, you accept the use of cookies. You can manage cookies via browser settings.

7. International Data Transfers

Your data may be transferred outside your country. We ensure safeguards such as:

• Standard European Commission clauses
• Agreements with our service providers

8. Data Retention

Data is stored as long as necessary for:

• Providing the service
• Legal obligations
• Security and fraud prevention

After this, data is deleted or anonymized.

9. Data Security

We implement advanced security practices such as:

• SSL Encryption
• Access control
• Regular monitoring and backup

However, no system is 100% secure.

10. Children’s Privacy

Our service is not intended for persons under 16. We do not knowingly collect data from children.

11. Changes to Policy

This policy may be updated from time to time. Significant changes may be notified by email.

Last updated date: 01/27/2025

12. Contact

For any privacy-related questions, contact:

• AVD Global / DEA eSIM
• Email: contact@deaesim.com
• Website: www.deaesim.com

Note: DEA eSIM offers data-only services. Our products do not include calls or SMS.